Shipping and Delivery

 

I currently only ship within the UK excluding Northern Ireland. Any orders placed outside of these areas will be cancelled.

Shipping charges and delivery times vary depending on the shipping address and the shipping method selected. I send all my orders via Royal Mail and Parcelforce. Please ensure your Shipping Address is correct at the time of purchase. Shipping costs are determined by the size, weight, and value of the artwork purchased along with costs set by the courier.

 

I aim to dispatch orders within 7 to 10 working days of an order being placed. You will be notified when your order has been dispatched. I send all orders tracked. UK orders should arrive within 48 hours after dispatch. This time frame is an estimate. I am not responsible for delays caused by third-party carriers or customs processing.

 

Delayed Post

While postal delays are rare, please take into account that there are busier times of year, such as Christmas, where your order may take longer than expected.

 

Import Duties and Taxes

For international orders, you may be required to pay import duties, taxes, and fees, which are not included in the product price or shipping cost. These charges are determined by your local customs authority. 

 

It is your responsibility to check and pay any applicable customs charges. In the event of a return, custom fees and taxes will not be refunded.

​

 

Cancellations, Returns and Refunds

​

Please submit a written request to cancel your order within 24 hours from time of placing said order. Please contact me via email kellyfosterartworks@gmail.com or use the contact form on the home page and include your order number. Once your order has shipped, it is no longer possible to cancel.

​

Original artwork cannot be returned, replaced or exchanged.

​

Any printed artwork returns must be returned in the same condition as received and returns postage is payable by the customer which will not be refunded.

 

If an item arrives damaged, please contact me at kellyfosterartworks@gmail.com within 7 days of delivery and provide details of damage along with photos of damaged artwork and the packaging. If you are unable to provide detailed images of the damage, it will not be possible to move forward on a refund. Shipping costs for returning damaged items will need to be paid for by the buyer but will be refunded along with payment of order.

 

All refunds will be processed via the original payment method once the returned item[s] is received by myself.